Return Policy
At HappyBear Diapers you have the right to cancel your order up to 30 days after receipt without giving any reason. After the return notification you have another 14 days to return the product. You will then be credited with the full purchase amount, plus any shipping costs you paid with your order. The entire purchase amount is generally credited within 2-3 business days after receipt and approval. If you want to return part of the order, you will only be credited with the purchase amount of the products. Only the costs for returning from your home to us are for your own account. These costs are approximately € 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to HappyBear Diapers with all accessories supplied and – if reasonably possible – in its original condition and packaging. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
Return exceptions
For reasons of hygiene, used and washed products cannot be returned. If we receive products that do not meet these conditions, the return shipment will be rejected. The products can then be returned to you at your own expense.
If you are unsure about a product that you want to return, please contact us first.
Step-by-step plan return
- Purchases that are unwashed, unused and still in their original packaging may be returned within 30 days.
- Deliver your return shipment to a carrier of your choice, the return costs are for your own account.
- We will check your return and refund the full purchase amount including any shipping costs within 14 days.]
Contact details
HappyBear Diapers B.V.Industrial square 2
7553 LL Hengelo
Netherlands
