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Return Policy

At HappyBear Diapers you have the right to have your order up to 30 days upon receipt without giving any reason. After the return notification, you have another 14 days to return the product. You will then be credited the full purchase amount, plus any shipping costs that you have paid with your order. The entire purchase amount is generally credited within 2-3 business days of receipt and approval. If you want to return part of the order, you will only be credited the purchase amount of the products. Only the costs for return from your home to us are for your own account. These costs are approximately €6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to HappyBear Diapers with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, return the products together with the return form. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

Return exceptions

For hygiene reasons, used and washed products cannot be returned. If we receive products back that do not meet these conditions, the return will be rejected. The products can then be returned to you at your own expense.

If you are not sure about a product that you want to return, please contact us first.

Step-by-step return

  1. Purchases that are unwashed, unused and still in original packaging may be returned within 30 days.
  2. Deliver your return shipment to a carrier of your choice, the return costs are for your own account.
  3. We will check your return and refund the full purchase amount, including any shipping costs, within 14 days.