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Frequently Asked Questions

You will find the most frequently asked questions about our products or orders on this page. Do you have another question or do you want advice? Please feel free to contact us.

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What are the benefits of washable diapers?

- An washable diaper is a better and sustainable alternative to the disposable diaper. 

- HappyBear washable diapers are available in several unique fun prints.

- Washable diapers are on average €1000 cheaper than disposable diapers over the entire diaper period.

- Children who use cloth diapers are more likely to be potty trained.

- With washable diapers you produce 365 kg less residual waste per year.

- Washable diapers generate up to 49% less CO2 emissions compared to disposable diapers.

- With washable diapers you have less chance of allergic reactions, because they are made of natural materials such as cotton, bamboo and hemp.

What age are the washable diapers suitable for?

All HappyBear washable diapers are 'one size' diapers. The diapers are suitable from about 4-5kg to 15kg. You can adjust the size of the washable diapers by means of press studs on the front.

look at here how to set the size of your washable nappies.

Is there faeces in the washable diaper?

Use our handy bamboo inserts to collect faeces. After changing, throw the insert in the trash. You can basically collect the stool with this.

How many washable diapers do I need?

Depending on whether you want to switch completely or try it first. An complete package of washable diapers for the entire diaper period  contains about 25 washable diapers. This is sufficient for most families if you wash once every 2-3 days. If you have more children, change more often or want to wash less often, it is useful to buy some more diapers. You'll soon find out what you feel most comfortable with.

The amount of diapers depends on the type of washable diaper and the number of times you can wash per week. A bamboo diaper has a longer drying time than a pocket diaper. If you also use the bamboo diapers for the day, you will need more diapers. It also depends on the environment where you let the diapers dry. In general, the diapers are dry after 24 hours. You can also throw them in the dryer on a cold setting, but this will make the diapers wear out a little faster.

Do I have to wash the washable diapers first?

Before first use, the nappies and the boosters supplied must be pre-washed to remove loose fibers and production residues. Washable diapers and boosters need to be washed more often before they absorb more. You can compare this with a new towel, which also absorbs better the more you wash it.

Do I have to change the entire diaper during a change?

With every change you change the complete diaper, including boosters.

You can reuse the HappyBear diaper pants several times.

Where should I keep the dirty diapers?

Put the dirty diapers in a dry and closed laundry bag or laundry basket. Store soiled diapers for up to 3 days before washing.

How should I wash the washable diapers?

Preferably use a powdered detergent without perfume, without bleaching agents with a maximum of 5% enzymes and soap. Do not use fabric softeners, stain removers or bleaches. The fabric softener can leave a 'layer' on the boosters, making them less absorbent. Don't overfill the washing machine to avoid washing your diapers and boosters properly.

Can the washable diapers go in the dryer?

The diapers should not be put in the dryer. The heat can melt and damage the waterproof layer of the pocket diaper and the diaper pants. The elastic can also be damaged at high temperatures. The inserts can be put in the dryer on a cold setting. Hang the diapers on a drying rack with the wide front facing up.

How many boosters should I use?

Although you just need two microfibre boosters can use, parents find the combination of 1 microfibre booster and 1 bamboo booster together with 1 hemp boosters works best. The microfibre booster absorbs quickly and retains less moisture, while the bamboo and hemp booster absorbs less quickly, but retains more moisture. When using multiple boosters, make sure that the microfibre booster is always on top.

The best combination does not exist, because this differs per child. A child who pees a lot at once will benefit more from an extra booster insert, while a child with smaller pees will benefit more from a combination of other boosters. So in the beginning it is mainly experimenting which combination boosters work best for your child.

My washable diapers are leaking, what should I do?

A washable diaper that leaks can have several causes. Is the diaper properly fitted and are there no openings at the legs and back? Press the diaper firmly into the groin. There should be some free space in the abdomen.

If the diaper still leaks, then the diapers are not absorbing enough. Your baby may be urinating too much or you may need to change the diapers more quickly. Try a different one or an extra booster in the diaper.

Washable nappies and liners need to be washed about 10x before they reach their maximum absorbency.

I have stains in the cloth diapers. How do I get it out?

To remove stains, it is best to let the diapers and boosters dry in the sun. The sun acts as a natural bleaching agent to remove stains from your boosters and cloth nappies.


How quickly will I receive my order?

Orders placed on working days before 4 p.m. will be processed and shipped the same day. Normally you will have these at home the next day. Due to the busyness of the courier services, it can sometimes be that your order is on its way longer than desired. You can follow the status of your order via the track & trace email that you will receive from us when it has been shipped.

I have placed an order, but have not received a confirmation.

After placing your order you will receive a confirmation within a few minutes. It can sometimes happen that the email ends up in your spam. Therefore, also check your junk mail. If you have not received an email, it may be that you have made a typing error when entering your email address. If you have any doubts, please Contact with us.

How can I return an order?

Do you want to return an order? No problem! Within 30 days you can unused and unwashed return products. Are you just outside these 30 days? Please contact us to be sure. The costs for the return are for your own account. After receiving your return, we will generally refund your purchase amount to your account within 2-3 working days.

If the returned products do not meet our return conditions, we must unfortunately refuse a return. If in doubt, please contact us in advance.

How can I pay for an order?

We offer all popular payment methods such as iDeal, Bancontact, PayPal, Credit Card and you also have the option to pay afterwards.

Do I have to pay shipping costs?

Orders within the Netherlands are shipped free of charge from €50.

For orders under €50 you pay a contribution of €2.99 for sending your order.

Do you live in Belgium or Germany? Then you pay € 4.99 shipping costs. Orders from €50 are sent by us free of charge.

How long do I have a warranty?

Any irregularity noted upon receipt of the products, such as missing or broken stitching, holes in the fabric or other damage to the material, must be reported immediately to HappyBear Diapers within 48 hours in order to qualify for a replacement under warranty.

look at here all warranty conditions.